Frequently Asked Questions
Everything you need to know about our clean, bio-holistic skincare.
What makes True Botanicals different from other clean beauty brands?
We prioritize biocompatibility and performance. Our formulas use high-quality, plant-based ingredients that are MADE SAFE® certified, meaning they are verified to be free from over 6,500 toxic chemicals known to harm human health.
How long does it take to process and ship my order?
Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-7 business days, while international shipping times vary by destination.
What is your return policy?
We want you to love your skin. If you are not satisfied with your purchase, we offer a 30-day return policy for a full refund, excluding shipping fees. Simply contact our support team to initiate the process.
Are your products vegan and cruelty-free?
Yes, we are proudly Leaping Bunny certified. We never test on animals, and the vast majority of our products are vegan. Please check individual product pages for specific ingredient lists.
How do I know which products are right for my skin type?
We offer a personalized Skin Quiz on our website to help you identify your skin's unique needs. You can also book a complimentary virtual consultation with one of our skincare experts.
Do you offer a subscription service?
Yes! Our Subscribe & Save program allows you to receive your favorite products automatically every 30, 60, or 90 days at a 15% discount with free shipping on every recurring order.