Returns & Exchanges

At True Botanicals, we want you to love your skin and your results. If you are not completely satisfied with your purchase, we offer a 30-day return window for all products to ensure your skincare journey is nothing short of transformative.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to start the process within 30 days of delivery.

• 2.
  Package Your Items

  Carefully place your items in their original packaging or a secure box to ensure they arrive back at our facility safely.

• 3.
  Print and Attach Label

  Download and print the prepaid shipping label provided by our portal and securely tape it to the outside of your return package.

• 4.
  Receive Your Refund

  Once your return is received and inspected, we will issue a refund to your original payment method, typically within 7-10 business days.